Intake Specialist Job at Prestige Business Services LLC, Southfield, MI

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  • Prestige Business Services LLC
  • Southfield, MI

Job Description

Intake Specialist

Southfield, MI

$19–$23/hr (based on experience)

Full-Time | On-Site

About the Role

Our client is hiring an Intake Specialist for a high-volume personal injury law firm in Southfield. This role is the first point of contact for prospective clients and directly impacts whether cases are signed.

This is a phone-heavy, conversion-focused role . Strong communication, urgency, and follow-up matter.

What You’ll Do

  • Handle inbound calls and online inquiries from potential clients
  • Conduct structured intake conversations and qualify cases
  • Build rapport with injured callers and guide next steps
  • Document calls accurately and coordinate with the intake team
  • Follow up with leads to drive signed cases

What We’re Looking For

  • 1+ year in legal intake, inside sales, call center, or phone-based customer service
  • Confident phone presence and persuasive communication
  • Comfortable handling emotional conversations
  • Organized, reliable, and detail-oriented
  • On-site availability in Southfield

Why Apply

  • Direct impact on firm growth
  • Fast-paced, performance-driven environment
  • Growth potential within legal intake

Job Tags

Full time

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