Job Description

The Guest Services Administrator provides comprehensive administrative, financial, and operational support to the Bell, Door, Valet, Business Center, and Guest Package operations. This role is responsible for accurate guest billing, revenue control, payroll support, vendor invoice reviews, group coordination, and the processing of guest mail and packages.

The position serves as a key liaison between Guest Services leadership, frontline teams, external vendors, and internal departments, ensuring smooth daily operations while delivering service aligned with K.E.E.P. – Kindness, Engagement, Empathy, and Positivity.

• Provide daily administrative support for Bell, Door, Valet, and Business Center operations.
• Accurately post guest service charges in LMS (valet, bell services, mobility equipment, laundry, business center, tips, and fees).
• Reconcile daily valet revenue, cash, and credit card transactions.
• Review and verify third‑party vendor invoices; identify and document discrepancies.
• Prepare and distribute daily, weekly, and monthly operational and revenue reports.
• Track, audit, and submit payroll and timekeeping records in Kronos.
• Calculate, record, and distribute Bell and Valet tips in accordance with established processes.
• Process group manifests, coordinate group arrivals/departures, and prepare service schedules.
• Process inbound and outbound hotel mail in coordination with management.
• Manage scooter and mobility equipment reservations, availability, and vendor coordination.
• Respond to department emails, Teams messages, and service requests.
• Maintain department files, logs, calendars, and supply inventory.
• Assist leadership with guest service issues and operational follow‑up as needed.

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Strong administrative, organizational, and time‑management skills.
• High attention to detail with proven accuracy in financial and payroll tasks.
• Ability to handle confidential employee and guest information.
• Proficiency with Microsoft Outlook and Excel.
• Ability to learn and navigate hotel systems (e.g., LMS, Kronos, Verifone).
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Ability to lift 75 lbs.
• Previous hospitality, hotel, or casino operations experience.
• Experience with payroll, invoicing, or revenue reconciliation.
• Familiarity with Bell, Valet, or Guest Services operations.
• Intermediate Excel skills.
• Bilingual abilities are a plus.
• High school diploma preferred.
• Minimum 2 years in a hospitality environment.

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

 

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