Job Description

Job Title: Sr. UX Researcher

Contract Duration : 9 months (04/27/2026 to 12/31/2026)

Work Location : Hybrid at Fort Worth, Texas 76155 (3 days a week onsite and 2 days work from home)

Pay Rate: $75/hr - $85/hr on W2

Note : Interviews will be virtual and onsite. Contractor will be working on Internal-facing application for call center agents.

Top 3 to 5 skillsets / years of experience

• Collaborate with product owners and stakeholders to develop a deep understanding of business problems and advocate for user experience (5+ years)
• Create research strategies that help define and work toward product portfolio objectives and key results (5+ years)
• Use analytical tools (Adobe Analytics, Quantum Metric ) to gather data insights that aid and supplement portfolio research strategies (5+ years)
• Surrounding team/key projects · · Homepage redesign.

Job Description:

• This job is a member of the Digital Customer Experience team within the Customer Experience Organization. We're a multidisciplinary UX team that drives the user experience for our customer and employee facing applications.
• In this position, you'll work within a cross-functional team where you'll influence product and design decisions with ownership of initiatives from inception through implementation . This role can sit in the product focused on delivering value to product teams or in Design Operations focused on standards and process to scale design across the enterprise.
• You'll get to showcase your experience and knowledge in interaction / visual design , information architecture, user research and UX strategy .

WHAT YOU’LL DO

This list is intended to reflect the current job, but there may be additional essential functions (and certainly non-essential job functions) not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate, observing any legal obligations including any collective bargaining obligations.

• Influence outcomes and Product Owner decisions based on UX best practices, design principles and research, using agile methodologies.
• Collaborate with Engineering to find the most effective, expedient and efficient way to implement solutions.
• Collect, analyze, present and action feedback and manage changes to UX deliverables.
• Present work clearly and compellingly to stakeholders, leveraging storytelling and presentation skills.
• Provide timely status updates (including work left to do, issues and risks) using project management tools like Rally, Jira, Aha!, etc.
• Communicate effectively with all team members to get work done.
• Design the visual style, interface and interaction flow of applications and experiences that adhere to design standards and the patterns of a design system.
• Develop conceptual diagrams, wireframes, visual mockups and prototypes that consider systems thinking and information architecture.
• Create research strategies based on desired outcomes and develop usability test plans, scripts and scenarios for prototypes. Regularly formulate and test hypotheses during design iterations.
• Use research techniques (heuristic reviews, user interviews, remote unmoderated and in-person testing) to determine ease-of-use and comprehension of designs and ideas.
• Lead end-to-end UX design processes, from ideation through execution.
• Mentor and guide other Designers to foster growth and collaboration.
• Ensure designs are responsive and adaptive for both desktop and mobile platforms.

ALL YOU’LL NEED FOR SUCCESS

Minimum Qualifications – Education & Prior Job Experience

• Bachelor's degree in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline, or equivalent experience or training
• 3+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar
• Experience working closely with Engineers from inception through implementation in an agile environment
• Experience collaborating effectively across disciplines, product lines, roles, geographical and time zone boundaries
• Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms
• Experience in responsive, adaptive and accessible designs
• Experience with design for mobile app (iOS and Android), desktop and web applications

Preferred Qualifications – Education & Prior Job Experience

• Master's degree in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline, or equivalent experience or training
• 5+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar
• Experience with accessibility standards, including WCAG 2.0+ AA compliance, localization and inclusive design
• Ability to adopt and contribute to design systems and promote design standardization across the enterprise
• Proven ability to work in Product and DesignOps environments to meet evolving organizational needs

Skills, Licenses, and Certifications

• Strong skills in modern design and prototyping tools (Figma, Adobe CC, etc.)
• Understanding of HTML, CSS, JavaScript and other frontend development languages
• Advanced analytical skills dealing with complex data problems and implementing sustainable solutions
• Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications are a plus
• Ability to manage multiple concurrent projects and communicate effectively with non-technical users
• In-depth understanding of both qualitative and quantitative research methods
• Strong understanding of user-centered design principles and a solid grasp of trends in web and app design
• Familiarity with emerging technology such as generative AI and spatial computing
• Proficiency in using project management tools (Rally, Jira, Aha!, etc .) to track progress and report status
• Storytelling and presentation skills to effectively communicate design decisions

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