Job Description

This is an in-person, Monday-Friday position at our Reno location: 5456 Reno Corporate Dr Reno, NV 89511

Treatment Coordinator – Oral Surgery Practice

We are an elite oral surgery practice dedicated to delivering exceptional patient care and first-class service to our referring partners. We are seeking a compassionate, outgoing, and detail-oriented Treatment Coordinator who thrives in a fast-paced environment and is passionate about helping patients navigate their care.

This role is essential to ensuring a seamless patient experience—from understanding treatment plans to clearly communicating financial responsibilities.

Key Responsibilities

Patient Communication

• Provide exceptional phone and in-person customer service
• Clearly communicate treatment options, costs, and payment expectations
• Collect payments in a professional and timely manner

Insurance & Billing

• Verify insurance and maintain accurate patient insurance records
• Interpret and explain Explanation of Benefits (EOBs)
• Process claims and ensure accurate billing

Treatment Coordination

• Review and explain treatment plans, including surgical procedures
• Translate clinical diagnoses into clear financial and scheduling information
• Calculate copays and patient responsibility promptly after exams

Referral Management

• Review, interpret, and coordinate referrals from general dentists and specialists
• Accurately read and process outside treatment information

Operations & Team Collaboration

• Maintain the provider schedule for optimal efficiency
• Partner with clinical staff to deliver an exceptional patient experience
• Prioritize tasks effectively in a fast-paced setting

Professional Standards

• Maintain HIPAA compliance and patient confidentiality
• Remain calm, empathetic, and professional during busy periods
• Perform additional duties as assigned

Minimum Qualifications

• At least 1 year of experience in a dental or oral surgery practice
• Strong understanding of dental terminology, anatomy, and CDT codes
• Experience with insurance verification, claims, and EOB interpretation

Education

• High school diploma or equivalent required

Skills & Abilities

• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Professional, friendly, and patient-focused demeanor
• Ability to multitask and work collaboratively across teams
• Basic computer and administrative skills
• Problem-solving and critical thinking abilities

Benefits & Perks

Health & Wellness

• Medical (including virtual care), dental, and vision coverage
• Employee Assistance Program (EAP)
• Uniforms/scrubs provided

Financial Benefits

• Competitive pay with bonus potential and annual merit reviews
• 401(k) with company match
• Health Savings Account (HSA) options

Insurance

• Basic and supplemental life insurance
• Spouse and child life insurance

Time Off

• Paid vacation (starting at 2 weeks)
• 6 paid holidays annually
• Short- and long-term disability plans

If you’re a team player with a strong dental background and a passion for providing outstanding patient experiences, we’d love to hear from you.

Compensation details: 23-25 Hourly Wage

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