Job Description

Job Description - Senior Director, Automation and Services Product Management (1700054X)

Overview

Senior Director, Automation and Services Product Management - 1700054X

As a Senior Director at CWT, you will lead a portfolio of product strategy and capabilities in a Service Oriented Transactional/Operational system, including the development and execution of roadmaps and delivery of its overall financial objectives.

Responsibilities

• Be a catalyst for innovation and growth within the Business Platforms Group (BPG) product organization and overall technology business; provide product thought leadership where relevant
• Lead the design and specification of a portfolio of product roadmaps, creating requirements specifying in detail the required features and functions
• Define and report on KPI at portfolio level; help build business cases and ensure that implementation of features and functionality meet the financial and/or value case
• As subject matter expert, work with Traveler Services, Customer, Supplier Management, Program Management and all other CWT functions to gather/document business requirements
• Work closely with Technology teams to ensure a smooth & regular release cycle; Responsible for project management style status reporting on progress, risks, dependencies and issues
• Ensure the delivery of product quality by providing clarification, participation in test case definition and working with Delivery teams to ensure successful UAT
• Drive continuous improvement by identifying functional capabilities, product development process improvements and business support and acceptance processes
• Participate in and in some cases drive Design sprints and thinking
• Work effectively within and across operations and development teams to execute projects and roadmap items
• Work with peer product managers identify data integration capabilities with other CWT products as appropriate
• Act as the senior product expert positioned as a key resource with clients, prospects and partners
• Provide training to the global sales team on CWT products
• Assist in creating go to market strategies
• Conduct competitive analysis and develop a strong understanding of stakeholders to drive development decisions

Qualifications

• Bachelor’s Degree or military experience equivalent; MBA preferred
• At least 8 years of experience in technology product management on service based, transaction oriented systems; at least 5 years of people leadership; 5 years of experience in Agile product management; 3 years of Project/Program Management and Business Analysis experience
• Strong leadership skills that inspire team confidence and respect
• Developed management skills, with the ability to nurture the development of both creative and analytical people
• Proven ability to build and foster relationships
• Excellent team player, with the ability to collaborate effectively with partners, project managers, art directors
• Experience interpreting trends and research to design and implement innovative products and services that support brand vision
• Solid ability to manage multiple stakeholders and influence the direction of product design & development
• Ability to problem-solve and leverage resources to optimize department capabilities

Locations and Employment Details

Primary Location: Seattle_02

Other Locations: New York

Employment type: Standard

Job Family: Information Technology

Scope: Global

Travel: Yes, 10% of the Time

Shift: Day Job

Organization: P&T_Digital Platforms

Experience Level: 7 to 10 years

Equal Opportunity and Accommodations

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.

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