Job Description

WHERE FRIENDLY TAKES FLIGHT BECOME A CUSTOMER SERVICE AGENT TODAY!

Interested in working in aviation Are you looking for a job with stability and growth opportunitiesIf you are looking for a career with growth potential and work well in a fast-pacedâ team-oriented environment we want to speak to you!

WHY WORK FOR PRIMEFLIGHT

• Enjoy benefits like 401(k) with matching health dental vision and life insurance paid time off growth opportunities and more (*Benefits may vary based on eligibility)
• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world we offer opportunities for career progression

SUMMARY OVERVIEW

TheCustomer Service Agent plays an important role in providing exceptional service to passengers and visitors at the airport. This role involves welcoming passengers assisting with inquiries and offering support with check-in and boarding processes. The Customer Service Agents must ensure compliance with airline policies security regulations and safety procedures while also addressing passenger concerns and providing solutions. You will collaborate with various airport departments to facilitate a seamless passenger experience contribute to maintaining a positive airport environment and uphold high standards of customer service excellence.

RESPONSIBILITIES

• Greet and assist passengers at the airport with check-in boarding and general inquiries

• Provide accurate information on flight schedules gate assignments and airport services

• Handle passenger check-in and baggage processing efficiently and courteously

• Assist passengers with self-service kiosks and online check-in procedures

• Effectively resolve customer issues and complaints in a professional and timely manner

• Make announcements and keep passengers informed about flight changes and boarding times

• Ensure compliance with all airline and airport regulations and procedures

• Handle the boarding process including verifying travel documents and issuing boarding passes

• Coordinate with ground staff and crew to ensure a smooth passenger experience

• Process ticket sales upgrades and re-bookings as needed

• Maintain a thorough knowledge of frequent flyer programs and other customer loyalty services

• Collaborate with security personnel to ensure passenger safety and security

• Keep the work area clean organized and stocked with necessary materials

• Participate in ongoing training and development to enhance customer service skills

• ExemplifyPrimeFlightcustomer service and safety standards

• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older

• Eligible to work in the United States

• Communicate effectively in English (reading writing speaking)

• One year of customer service experience

• Ability to access and interpret information in print and electronically including theuseofelectronic devices includingIPads/Tablets Computers and Mobile Devices

• Effectively communicate with colleagues and clients both in-person and through electronic means

• Eligibility to acquire needed credentials and clearances (FAA TSA Port Authority U.S. Customs and U.S. Postal- as applicable)

• Airlines are 24/7 so we need our team members to beflexible to work various shifts including nights weekends and holidays

To perform this job successfully an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment knowledge skill and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONSMAY INCLUDE:

• Ability tolift upto 70 pounds

• Prolonged standing and walkingin an indoor/outdoor environmentas applicable

• Must be able to reach witharms and grasp withhands

• Must be able to push pull

• Must be able to crawland crouchat timesin confined tight spaces

• Must be able to bend stretch squat kneel

• Exposure to moderate and at times high noise levels

• Be able to hear and respond to the spoken voice and to audible alarms

• Tasks may involve repetitive motions of thearmswrists hands and/or fingers

• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision ability to judge distances and spatialrelationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)ââ

The pay rate listed on this post is what the company reasonably expects to pay for this position. However individual compensation may vary based on factors including qualifications skills competencies education and experience.

PrimeFlightAviation Services proudâto be anequal-opportunityemployer. All applicants and employees are considered and evaluated for positions atPrimeFlightAviation Service regard to race ethnicity religion color sex gender gender identity or expression sexual orientation national origin ancestry uniform service member and veteran status marital status pregnancy age protected medical condition genetic information disability or any other protected status in accordance with all applicable federal state/province and local laws.

SMS/Text Communications

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Required Experience:

Unclear Seniority

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