Job Description

Operations Manager - Life Insurance

We are partnering with a privately held, rapidly expanding financial services organization in the life insurance space seeking an experienced Operations Manager to lead and optimize core operational functions across domestic and international markets. The Operations Manager plays a critical role in ensuring the efficiency, compliance, and scalability of day-to-day operations. This individual will oversee workflows across policy administration, claims, underwriting support, and reinsurance coordination—while driving process improvements and supporting cross-functional initiatives. This is a highly dynamic role where no two days look the same. Success requires strong operational expertise, leadership capability, and the ability to navigate both strategic initiatives and hands-on execution!

Key Responsibilities:

• Oversee daily operations including policy issuance, claims processing, premium collection, and administration
• Design, implement, and optimize operational workflows and standard operating procedures
• Ensure adherence to U.S. and international regulatory and compliance standards
• Partner with Legal and Compliance on evolving regulatory requirements
• Identify operational risks and implement controls to mitigate exposure
• Develop and present performance reporting, KPIs, and operational metrics to upper management
• Lead, mentor, and develop operational staff
• Manage relationships with external partners, brokers, and vendors

Requirements:

• Over 5 years of experience in life insurance operations, administration, or related leadership roles
• Strong understanding of: Life insurance products and policy lifecycle, Regulatory and compliance frameworks, Claims, underwriting, and reinsurance processes
• Proven experience managing cross-functional operations and process improvement initiatives
• Strong analytical and reporting capabilities (KPIs, performance metrics, operational insights)
• Excellent leadership, communication, and organizational skills
• Bachelor’s degree in Business, Finance, Insurance, or related field (advanced degree preferred)

Perks:

• Comprehensive healthcare (medical, dental, vision)
• 401(k) with employer match
• Paid time off + holidays
• Professional development support - endless room for growth
• Friday: Half-day schedule

Generous relocation support is offered to ensure a smooth transition, including temporary housing and moving assistance. We look forward to your application!

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