Job Description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What you get to do:

• Maintain documentation of all safety related tasks and equipment, scheduling of safety classes for department and tracking of certifications.
• Assist with animal records including daily entries and enrichment device submission and tracking.
• Be able to quickly become proficient in area specific software, i.e. SAP, Team Member Management, Supply Chain Management, work order system, Greenlight, TRACKS, KRONOS and financial input and reporting.
• Data entry of weekly schedules.
• Assist with ordering, maintaining, tracking, and delivery of supplies for department.
• Complete and follow up on area work orders.
• Assist in the maintenance of employee records, which could include departmental employee files, timekeeping records, and employee status forms.
• Respond to inquiries related to the department and the park, via phone, email, and letter or in person, while providing excellent guest service to both internal and external customers.
• Maintain department files according to department and company retention guidelines.
• Acquire knowledge of departmental, company, and regulatory and legal compliance guidelines to ensure compliance; as well as, submitting required reports and/or documents required by those guidelines.
• Assist leadership in compiling and analyzing data.
• Maintain a clean and presentable work area. Assist with other department positions as business levels require, to include working in the park.
• Perform general office duties to include processing incoming and outgoing calls, mail, and other duties as assigned.

What it takes to succeed:

• High school diploma or equivalent.
• Advanced computer skills to include knowledge of Microsoft Office applications.
• Excellent written and verbal communication skills to include appropriate grammar usage.
• Excellent follow-up skills and be able to identify and problem solve obstacles to task completion.
• Able to multi-task and adapt to changes in a fast-paced work environment.
• Excellent organizational, analytical, and prioritization skills.
• Able to provide excellent service to guests and team members.
• Excellent phone etiquette skills.

What else is important:

• Able to stand, walk, and work for prolonged periods of time in extreme weather conditions.
• Willing to work a flexible schedule to include weekdays, weekends, evenings, and holidays.
• Consistently practices safe work habits including but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations.
• Willing to comply with all organization grooming guidelines and employment standards.
• Able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.
• Valid driver’s license and be able to obtain a park license.
• Knowledge of zoological operations and procedures preferred.
• At least 2-year experience working in an office environment providing administrative support preferred.

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways
  

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

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