Customer Service Representative Job at Motion Recruitment, Alpharetta, GA

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  • Motion Recruitment
  • Alpharetta, GA

Job Description

Our client is looking to hire a Customer Service Representative to support customer inquiries and ensure a positive client experience. This is an opportunity that is an initial 6-month contract looking to hire Full-Time located near Alpharetta, GA.

This is a great opportunity for someone early in their career who enjoys problem-solving, communicating with customers, and working in a fast-paced environment.

Schedule- Remote (1-2 times a month in office)

What You’ll Be Doing

  • Serve as the first point of contact for customers, handling inquiries related to products and services
  • Identify customer issues and provide appropriate solutions or follow-up as needed
  • Manage a mix of inbound and outbound communication (calls, emails, etc.)
  • Investigate and resolve customer disputes within established SLAs
  • Communicate updates and outcomes of inquiries or investigations to customers
  • Escalate unresolved issues to the appropriate internal teams
  • Accurately document all customer interactions, complaints, and resolutions

What We’re Looking For

  • 2+ years of customer service experience
  • Strong verbal and written communication skills
  • Excellent interpersonal skills and a customer-first mindset
  • High attention to detail with strong documentation skills
  • Ability to work independently and manage time effectively
  • Comfortable using systems like MS Outlook and data entry tools

Qualifications

  • High School Diploma or GED required
  • Entry-level role with opportunities to grow

Job Tags

Full time, Contract work, Remote work

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