Job Description

Mostly REMOTE Customer Service Representative

Pay: $22–$24/hour + incentive potential

Location: Westfield, IN

Start Date: Early May

Schedule: H ybrid - (3 weeks REMOTE and 1 week onsite, rotating)

Overview

We are hiring multiple Customer Service Representatives to support inbound calls in a high-volume call center environment. This role is ideal for candidates with strong customer service experience, proven call center success, and long-term interest in staying in customer-facing roles.

Qualifications:

• Prior call center or customer service experience
• Strong communication skills and professional phone presence
• Ability to stay calm, confident, and adaptable during challenging calls
• Experience handling escalated or upset customers
• Proven success working with call center metrics (AHT, QA, adherence, surveys, etc.)
• Stable work history with longer tenures (no consistent short-term roles)

Training & Schedule

• Mandatory 3‑week training starting in May
• Training attendance is required with minimal time off
• After training, roles follow a hybrid schedule (3 weeks REMOTE and 1 week onsite, rotating)

Compensation

• $22.00–$24.00/hour depending on level
• Monthly incentive bonus potential (up to $1,000)
• Additional pay for bilingual Spanish speakers (post-training)

Additional Notes

• Candidates must be comfortable with overtime and flexible scheduling
• This is a long-term opportunity for candidates seeking stability in customer service

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