Job Description

Catering Account Manager

Best Impressions Caterers | Charlotte, NC

About Best Impressions Caterers Founded in 1989, Best Impressions Caterers is the premier provider of culinary excellence and event management in the Carolinas. We provide high-end catering services for a wide range of corporate, philanthropic, and social events, operating out of a 25,000-square-foot state-of-the-art facility. As the exclusive or preferred caterer for many of Charlotte’s most prestigious venues, we have built our reputation on a culture of excellence, innovation, and an unwavering commitment to our clients. At Best Impressions, we don't just provide food; we deliver a seamless, world-class experience.

The Position We are seeking a high-performing Catering Account Manager to join our premier events team. This is a comprehensive leadership role designed for a professional who thrives on total project ownership.

At Best Impressions, we believe in a "full-circle" approach. Our Account Managers serve as the singular point of continuity for our clients—from the initial inquiry and menu design to on-site execution and the final event strike. You are not just selling an event; you are responsible for bringing it to life. We are looking for an individual with a refined command of hospitality logistics, exceptional writing skills, and the poise required to lead high-profile events for a discerning clientele.

Core Responsibilities

• End-to-End Account Management: Own the complete client relationship, including booking, contract negotiation, and final billing.
• On-Site Leadership: Act as the primary lead for assigned events, ensuring seamless execution and providing immediate, expert problem-solving.
• Menu & Proposal Design: Develop sophisticated proposals tailored to client needs while maintaining operational feasibility and high standards.
• Administrative Excellence: Maintain meticulous records within our CRM and ensure all client correspondence is professional, timely, and brand-aligned.
• Venue Expertise: Conduct comprehensive site tours, demonstrating a deep understanding of venue capabilities and logistics.

Professional Qualifications

• Experience: A strong background in high-end catering, hospitality management, or luxury event sales preferred.
• Expertise: Comprehensive knowledge of food and beverage service, including current culinary trends and service standards preferred.
• Communication: Exceptional written and verbal skills; the ability to interface with corporate executives and private clients with confidence and grace.
• Availability: A commitment to the hospitality schedule, including the evenings and weekends required to be present for your clients’ events.
• Technical Proficiency: Strong skills in CRM software and the Google Suite.

Compensation & Benefits

• Competitive base salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Paid Time Off (PTO) and holiday pay.
• The opportunity to represent a market-leading brand in a culture of excellence.

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