Bilingual Customer Service Representative Job at Kelly, Pasadena, CA

Q3JqZU1ONWtmanZtOUNNd2daWFNFMXMzc0E9PQ==
  • Kelly
  • Pasadena, CA

Job Description

Bilingual Customer Service Representative

Location: Pasadena, CA (In-Office) Monday-Friday 8am-5pm

Pay Rate: $20.00 per hour

Commitment: 6-month assignment

Job Summary

We are currently seeking two compassionate and reliable Bilingual Customer Service Representatives to join our team in Pasadena. This is an in-office, call center–based role supporting high-needs In-Home Supportive Services (IHSS) recipients, including seniors and individuals with disabilities. Many calls involve urgent or emergency situations requiring immediate assistance and problem-solving.

Key Responsibilities

  • Answer inbound calls from IHSS recipients requiring urgent back-up homecare support when their assigned provider is unavailable.
  • Assist seniors and individuals with disabilities in locating replacement homecare workers.
  • Provide guidance and support to recipients navigating county and state assistance programs, including IHSS and Medi-Cal.
  • Connect callers with appropriate community resources based on their needs.
  • Accurately document calls, actions taken, and follow-ups in internal systems.
  • Communicate clearly and compassionately with individuals experiencing high-stress situations.

Qualifications

  • Bilingual in Spanish and English (required).
  • Prior call center or high-volume phone experience preferred.
  • Strong communication, problem-solving, and organizational skills.
  • Ability to remain calm, professional, and empathetic in urgent or emergency situations.
  • Reliable and able to commit to a minimum of 6 months.

Apply today and help drive the mission. Send your resume to daid740@kellyservices.com Or call Daisy at 562-471-7322

Job Tags

Hourly pay, Work at office, Immediate start, Monday to Friday

Similar Jobs

Schneider Electric

System Commissioning Specialist Job at Schneider Electric

Are you passionate about deploying Protection, Controls and Automation (PCA) systems across diverse customer environments? Join us at Schneider Electric, a global leader in energy management and automation, and be part of our dynamic team! What You'll Do: Lead the...

Rivian

Senior Software Engineer, Factory Software Job at Rivian

About Us Rivian and Volkswagen Group Technologies is a joint venture between two industry leaders with a clear vision for automotives next chapter. From operating systems to zonal controllers to cloud and connectivity solutions, were addressing the challenges of electric...

Belterra Casino Resort

GUEST ROOM ATTENDANT- HOTEL HOUSEKEEPER (NIGHT (2ND) SHIFT, EXPERIENCE REQUIRED) Job at Belterra Casino Resort

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain...

Matrix Providers

Dental Assistant Job at Matrix Providers

 ...Matrix Providers is hiring a Dental Assistant to join our team of talented professionals who provide health care services to our Military Service Members and their families at Branch Health Clinic (BHC) Makalapa is located on Joint Base Pearl Harbor-Hickam in Honolulu... 

HireNow Staffing

Immigration Specialist (O-1/EB-1 Focus) Job at HireNow Staffing

 ...Immigration Specialist (O-1 / EB-1 Focus) Employment Type: Direct Hire Full Time HireNow Staffing is actively recruiting (2) seasoned, highly skilled Immigration Specialists to join one of our valued client partners. HireNow Staffing is acting as a direct...