Job Description

Bilingual Customer Service Representative

Location: Pasadena, CA (In-Office) Monday-Friday 8am-5pm

Pay Rate: $20.00 per hour

Commitment: 6-month assignment

Job Summary

We are currently seeking two compassionate and reliable Bilingual Customer Service Representatives to join our team in Pasadena. This is an in-office, call center–based role supporting high-needs In-Home Supportive Services (IHSS) recipients, including seniors and individuals with disabilities. Many calls involve urgent or emergency situations requiring immediate assistance and problem-solving.

Key Responsibilities

• Answer inbound calls from IHSS recipients requiring urgent back-up homecare support when their assigned provider is unavailable.
• Assist seniors and individuals with disabilities in locating replacement homecare workers.
• Provide guidance and support to recipients navigating county and state assistance programs, including IHSS and Medi-Cal.
• Connect callers with appropriate community resources based on their needs.
• Accurately document calls, actions taken, and follow-ups in internal systems.
• Communicate clearly and compassionately with individuals experiencing high-stress situations.

Qualifications

• Bilingual in Spanish and English (required).
• Prior call center or high-volume phone experience preferred.
• Strong communication, problem-solving, and organizational skills.
• Ability to remain calm, professional, and empathetic in urgent or emergency situations.
• Reliable and able to commit to a minimum of 6 months.

Apply today and help drive the mission. Send your resume to daid740@kellyservices.com Or call Daisy at 562-471-7322

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