Job Description

The Administrative Assistant plays a key role in supporting daily office operations and ensuring excellent front desk and customer service experiences. This role works closely with the Support Services team to coordinate administrative functions, manage communications, and assist internal staff and external stakeholders.

Key Responsibilities

• Manage and support the warrant distribution process
• Monitor and respond to requests through a shared inbox , ensuring timely follow-up
• Provide front desk support , including greeting visitors, customers, and vendors, and directing them appropriately
• Serve as a point of contact for legal documents , including garnishments and service of legal process
• Answer and manage incoming calls , respond to inquiries, and resolve issues efficiently
• Review and respond to voicemail messages daily
• Handle incoming and outgoing mail , including sorting, scanning, distributing, and tracking correspondence
• Manage confidential documents such as ACH applications and returned warrants
• Assist with daily administrative operations and support internal teams as needed

Key Skills

• Strong front desk and customer service experience
• Ability to support business operations and administrative functions
• Experience managing shared inboxes and phone communications
• Skilled in mail handling and distribution processes
• Ability to assist visitors and handle inquiries professionally
• Strong organizational and multitasking skills
• Ability to provide backup support on administrative projects

Required Qualifications

• Minimum 2 years of experience providing high-level administrative support
• Minimum 2 years of front desk experience
• Some college education preferred
• Reliable transportation and strong attendance record

Preferred Qualifications

• Experience working in state or government environments
• Comfortable with frequent social interaction and customer-facing responsibilities

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